Here is a selection of questions and answers which will hopefully clear up any thoughts you may have on purchasing an oak beam.
Will my beam come with floating brackets.
You will be asked upon making a purchase if you require the floating brackets, these are priced at £3.50 plus vat each, most fireplace mantles between 4-4.1/2ft long and 150mm square will need 3 floating brackets, holes are machined into rear of beam to accept these when fitting.
What size of beam can I use floating brackets with.
Due to weight restrictions, we generally only agree with using floating brackets system for beams up to 4-4.1/2ft long x 150mm square, anything that has a bigger cross dimension at the same length or above we recommend you either have brick or timber piers to support your beam or use steel rod and epoxy resin . ( please see the “Fixing your floating beam” page for this system.)
Are the corbels decorative or structural.
The corbels that we supply come already fixed to your beam and are purely decorative, although we can supply them unattached if you want to fix separately, ( we can pre-drill a hole in the corbel and supply oak plugs.)
Will my beam, albeit a fireplace mantle or structural beam have cracks in it.
Air dried beams develop cracks, shakes, splits etc as they slowly dry out, our beams have been drying out for at least 3-5 years plus, this is all perfectly natural and part of having an oak beam, please be aware you are purchasing a natural living product and not a piece of kiln dried pine from your local DIY store. Where cracks etc are quite large in particular with fireplace mantles we try to put the offending face against the wall so it acts as the rear face and is not visible, however these cracks can not be classed as defects, the oak will eventually more than likely crack and open up slightly as it acclimatizes to your home, this again is all perfectly natural, if you do not want any cracks in your beam, please state when ordering so we can check what we have available. We hope this info helps in deciding if an oak beam really is for you. ( The larger the cross dimension of beam the more natural character it will have, as the beams will have been air drying for longer so will be more weathered.)
For most small individual items like fireplace beams, oak window sill and individual doors, we can use normal van couriers, these are normally , Tuffnells, we can provide a tracking number if needed, these smaller orders are usually placed on a 24hr/next day delivery, although this will exclude areas of the “Highlands and islands ” . However for large, heavy or multiple orders, the safest an most cost effective way is to either collect from or workshop or we use a pallet lorry for delivery, “Pallet network “, for example 10 oak ledged doors, these are wrapped and put on a pallet, large hollowed out RSJ cover beams, structural beams, these again are put on a pallet and transported by lorry. The cost for a pallet lorry starts at £40 plus vat per 1.2mtr long space. If by any chance your item turns up damaged, we must be notified immediately, as this greatly assists all parties in making a claim against the courier or pallet company, we always require images of the damaged piece plus images of the packaging it was delivered in/on. Failure to provide proper photographic proof makes it very difficult to make a claim. Most small beams start at £19.99 plus vat for next day delivery.
PLEASE BE AWARE THAT PALLET DELIVERY TIMES SCALES RANGE FROM 48HR TO 72 HR, WITH SENDING LARGE PALLETS , ANYTHING OVER 2.4 MTRS LONG ( 2 PALLET SPACES ). PLEASE NOTE THAT PALLET COMPANIES DO NOT OFFER NEXT DAY DELIVERY ON ANY PALLET OVER 2.4MTR LONG, ANY PALLET OVER 2.4MTRS LONG IS CLASSED AS EXTRA LARGE AND SUBJECT TO DELIVERY TIME LINES OF UP TO 72HRS, PALLET DELIVERIES ARE CLASSED AS A DEDICATED PALLET SERVICE, I.E THEY WILL DEDICATE A PALLET SPACE TO YOUR ORDER. ALL DELIVERIES ARE UNDERTAKEN BETWEEN MON TO FRI, EXCLU BANK HOLIDAYS.
WE ALWAYS SUPPLY THE PALLET COMPANY WITH YOUR CONTACT NUMBER, IN THE EVENT YOU HAVE A LARGE PALLET THAT YOU MAY NEED HELP WITH, THE DEPOT AT YOUR END WILL CONTACT YOU REGARDING AN APPROPRIATE DELIVERY DAY, AND NOT JUST TURN UP.
WHEN YOU HAVE AGREED A DELIVERY DAY WITH OURSELVES OR THE DEPOT YOUR END, IT IS YOUR RESPONSIBILTY TO BE THERE WHEN THEY DELIVER, IN THE EVENT YOU ARE NOT, AND THE LORRY HAS TO COME BACK TO RE-DELIVER, YOU MAY BE SUBJECT TO AN ADDITIONAL CHARGE, THIS IS NOT DOWN TO PERIOD OAK BEAMS AND YOU WILL HAVE TO PAY THIS. IF YOU HAVE ANY ISSUES WITH DELIVERY REGARDING ACCESS THROUGH SMALL COUNTRY LANES, BRIDGES ETC, THAT MAY IMPEED A DELIVRY LORRY, PLEASE DO YOUR BEST TO MAKE US AWARE SO WE CAN PASS THIS ON TO THE PALLET COMPANY AS THIS MAY AFFECT DELIVERY TIMES OR ADDITIONAL PRICING.
BY PLACING YOUR ORDER, THAT WILL BE DELIVERED VIA PALLET YOU ARE EXCEPTING THESE TERMS.