Refund/Cancellations. ( standard orders / non bespoke ) If you are not happy with your item, we need to know this within five days of you receiving your goods, if for any reason you decide your item is not really for you or that it’s not what you thought to be, you are responsible for sending item back to us, where upon safe return you will be refunded your money, except for your return p+p costs. If your item has been damaged during transit, again we need to know asap, where if you require we will arrange a courier to pick up and return item to us, where you will be sent a replacement. Period Oak Beams has no set cancellation policy as the majority of orders are bespoke, however if you need to cancel your order for any reason we will accommodate where possible.
Please note, on the issue of refunds on bespoke orders, we do not offer refunds on bespoke orders, in the case that you decide you do not like the item, or that for any reason, it is just now not for you, or you discover you have ordered the wrong item. If we are at fault, then this is different.
Please be aware that you, yourself are making your own risk assessment when it comes to bespoke orders. We have an open policy as we all make mistakes and no one is perfect, but as a company we can not just refund money on bespoke orders because you have changed your mind. This does not apply to standard items like fireplace mantles, found on the oak beam calculator.
Deliveries. Once beam has been dispatched it is the responsibility of the you the receiver to take delivery, we will always notify you before we ship an item, to agree a delivery day.
Timed deliveries are available on certain products, depending on size/weight of item, please feel free to ask for details.
Majority of standard items like beams at 4ft long x 150mm square start at £19.99 delivery. Larger items will vary depending on weight and length, we use pallet lorries for large heavy items, where prices start from £39 per 1200mm long pallet space.