Refund/Cancellations. If for any reason you are not happy with your item, we need to know this within seven days of you receiving your goods, if for any reason you decide your item is not really for you or that it’s not what you thought to be, you are responsible for sending item back to us, where upon safe return you will be refunded your money, except for your return p+p costs. If your item has been damaged during transit, again we need to know asap, where if you require we will arrange a courier to pick up and return item to us, where you will be sent a replacement. Period Oak Beams has no set cancellation policy as the majority of orders are bespoke, however if you need to cancel your order for any reason we will accomodate where possible.
Deliveries.Once beam has been dispatched it is the responsibility of the you the receiver to take delivery, if yourself or a friend/family member/neighbour etc can not be there to take delivery, you can if you feel comfortable leave a signed note for courier, stating where to leave item. If you live in a very remote area please supply a postcode so we can accurately quote a delivery charge, for example PH36 area in Scotland.
Timed deliveries are available on certain products, depending on size/weight of item, please feel free to ask for details.
Majority of standard items like beams at 4ft long x 150mm square start at £19.99 delivery. Larger items will vary depending on weight and length, we use pallet lorries for large heavy items, where prices start from £39 per 1200mm long pallet space.